Privacy policy
Last Updated May, 2026
1. Who We Are
This Privacy Policy applies to Renewable Expert Ltd, trading as Creative Low Carbon. The business provides solar PV, battery storage, and renewable energy installation services.
Data Controller: George Jones, Managing Director Website: www.creativelowcarbon.co.uk Email: hello@creativelowcarbon.co.uk
2. What Personal Data We Collect
Information you provide directly
Name, email address, phone number, postcode, and home address.
Details entered into the website contact form, including the free-text "any other information" field.
Booking details submitted via Calendly for surveys or consultations.
Property and energy-related information relevant to quotations and system design.
Survey notes and photographs taken during site visits.
Information collected automatically
IP address, browser type, device type, operating system, and related technical data.
Page visits, time on site, referring URLs, and click behaviour.
Cookie data.
Information from third parties
Reviews posted on third-party platforms after a request for feedback.
Referral information where another person shares contact details.
Special category data is not actively requested. If it is volunteered without being asked for, it is handled sensitively and only used where necessary in context.
3. How and Why We Use Your Data
Responding to enquiries and contact form submissions — Legitimate interests / pre-contractual steps
Booking and carrying out property surveys — Performance of a contract / pre-contractual steps
Preparing and sending quotations — Pre-contractual steps
Planning and carrying out installations — Performance of a contract
Warranty registration with manufacturers — Performance of a contract / legitimate interests
DNO notifications and MCS-related compliance — Legal obligation / performance of a contract
Invoicing and financial records — Legal obligation
Phone, SMS, WhatsApp, and email communications — Legitimate interests
Requesting customer reviews — Legitimate interests
Marketing relevant products and services — Legitimate interests
Processing card payments via WorldPay — Performance of a contract
Website analytics and improvement — Legitimate interests
Google Ads and Meta/Facebook tracking — Legitimate interests / consent via cookies
4. Marketing Communications
Existing customers and enquirers may receive relevant updates, promotions, or service-related marketing by email, phone, SMS, or WhatsApp. Marketing may be managed using Monday.com.
You can opt out at any time by using the unsubscribe link, replying "STOP" where applicable, or emailing hello@creativelowcarbon.co.uk.
5. Who We Share Data With
Subcontractors and trade partners such as scaffolders, electricians, and roofers.
Manufacturers including Aiko Solar and Sigenergy for warranty and technical support.
Distribution Network Operators and compliance-related bodies.
Calendly for appointment booking.
OpenSolar and EasyPV for design and project workflows.
Monday.com for CRM and communication management.
Dropbox for storage of notes, files, and property photographs.
WorldPay for card payment processing.
Google for analytics, advertising, and review-related services.
Meta Platforms through Facebook Pixel.
Trustpilot where a customer leaves a review.
Personal data is not sold to third parties.
6. Data Retention
Customer records and enquiry records are currently retained indefinitely. Payment records are retained for at least 6 years, and survey photographs and notes may be stored for ongoing warranty, servicing, liability, and customer support purposes.
Deletion requests can be made by email and will be considered in line with legal obligations.
7. Your Rights
Under UK GDPR, you may have the right to access, correct, erase, restrict, transfer, or object to the use of your personal data. Automated decision-making that produces legal or similarly significant effects is not used.
If you are unhappy with how your data is handled, you can complain to the Information Commissioner's Office at www.ico.org.uk.
8. Cookies
The website uses essential cookies, analytics cookies, and marketing cookies. This includes Google Analytics, Google Ads, and Facebook Pixel.
A cookie consent banner should be used to help visitors manage their preferences.
9. International Transfers
Some suppliers process data outside the UK, including Monday.com and other major technology providers. Where required, appropriate safeguards such as Standard Contractual Clauses are used.
10. Security
Appropriate technical and organisational measures are used to protect personal data, including controlled access, secure storage, secure payment handling, and password-protected systems.
11. Third-Party Links
The website may link to external platforms such as social media sites or review platforms. Their privacy practices are governed by their own policies.
12. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version should always be the one published on the website or otherwise provided by the business.
13. Contact
Creative Low Carbon Renewable Expert Ltd t/a Creative Low Carbon 126 Mortimer Street, Herne Bay, Kent, CT6 5EB hello@creativelowcarbon.co.uk www.creativelowcarbon.co.uk
